paper-snuvi-scripts/system/tickets.txt

event.load("custom_command");
event.load("player_logout");
prefix = "§2Ticket";
pling_sound = sound.get("BLOCK_NOTE_BLOCK_PLING");
sound_category_ambient = sound.getCategory("AMBIENT");

tickets = list.new(); //List with ticket-arrays: ticket[ticketid][helpneeder][message][supporter]
ticketcounter = 0;

msg.string("dev", "§bTickets §rloaded.");
@wait
wait();
ignoreGoto(event);
goto("wait");

@custom_command
if(!isPlayer(sender)) {
	goto("wait");
}
player = sender;
if(command == "ticket") {
	size = list.getSize(args);
	if(size == 0) {
		@tickethelp
		msg.prefix(player, prefix, "/ticket...");
		msg.string(player, "§2 - new <message> §rCreate a ticket");
		msg.string(player, "§2 - stop [id] §rCancel your ticket");
		if(isSupporter(player)) {
			msg.string(player, "§2 - list §rShows all tickets");
			msg.string(player, "§2 - get [id] §rTake care of a ticket");
			msg.string(player, "§2 - finish [id] §rFinish a ticket");
			msg.string(player, "§2 - release [id] §rRelease a ticket for the next supporter");
			msg.string(player, "§2 - report [id] §rReport a ticket to marvinius");
		}
		goto("wait");
	}
	arg0 = string.toLowerCase(list.getIndex(args, 0));
	if(arg0 == "list") {
		if(size != 1) {
			msg.prefix(player, prefix, "/ticket list");
			goto("wait");
		}
		if(!isSupporter(player)) {
			msg.prefix(player, prefix, "You are not a supporter.");
			goto("wait");
		}
		amount = list.getSize(tickets);
		if(amount == 0) {
			msg.prefix(player, prefix, "There are no tickets.");
			goto("wait");
		}
		if(ticket.getProcessingAmount() == 0) {
			msg.prefix(player, prefix, "There are no processing tickets.");
		} else {
			msg.prefix(player, prefix, "Processing tickets:");
			msg.string(player, "§2--------------------------");
			list = ticket.getProcessing();
			iter = list.iterator(list);
			while(hasNext(iter)) {
				ticket = next(iter);
				msg.string(player, string.concat("§2 - §rID: §a", string.number(ticket.getId(ticket))));
				msg.string(player, string.concat("§2 - §rPlayer: §a", player.getNameFromId(ticket.getHelpNeeder(ticket))));
				msg.string(player, string.concat("§2 - §rSupporter: §a", player.getNameFromId(ticket.getSupporter(ticket))));
				msg.string(player, string.concat("§2 - §rMessage: §a", ticket.getMessage(ticket)));
				msg.string(player, "§2--------------------------");
			}
		}
		if(ticket.getOutstandingAmount() == 0) {
			msg.prefix(player, prefix, "There are no outstanding tickets.");
		} else {
			msg.prefix(player, prefix, "Outstanding tickets:");
			msg.string(player, "§2--------------------------");
			list = ticket.getOutstanding();
			iter = list.iterator(list);
			while(hasNext(iter)) {
				ticket = next(iter);
				msg.string(player, string.concat("§2 - §rID: §a", string.number(ticket.getId(ticket))));
				msg.string(player, string.concat("§2 - §rPlayer: §a", player.getNameFromId(ticket.getHelpNeeder(ticket))));
				msg.string(player, string.concat("§2 - §rMessage: §a", ticket.getMessage(ticket)));
				msg.string(player, "§2--------------------------");
			}
		}
		goto("wait");
	}
	if(arg0 == "get") {
		if(size < 1 || size > 2) {
			msg.prefix(player, prefix, "/ticket get [id]");
			goto("wait");
		}
		if(!isSupporter(player)) {
			msg.prefix(player, prefix, "You are not a supporter.");
			goto("wait");
		}
		if(size == 1) {
			if(ticket.getOutstandingAmount() == 0) {
				msg.prefix(player, prefix, "There are no outstanding tickets.");
				goto("wait");
			}
			ticket = ticket.getNextOutstanding();
		} else {
			ticket_id = list.getIndex(args, 1);
			if(!isDouble(ticket_id)) {
				msg.prefix(player, prefix, "Number expected.");
				goto("wait");
			}
			ticket = ticket.getFromID(ticket_id);
			if(ticket == null) {
				msg.prefix(player, prefix, "Not an existing ticket.");
				goto("wait");
			}
			supporter_id = ticket.getSupporter(ticket);
			if(supporter_id != null) {
				msg.prefix(player, prefix, "Another supporter supports this ticket.");
				goto("wait");
			}
		}
		message = ticket.getMessage(ticket);
		ticket.setSupporter(ticket, player);
		p_name = player.getNameFromId(ticket.getHelpNeeder(ticket));
		p = read.player(p_name);
		msg.prefix(p, prefix, "Your ticket is in process:");
		msg.string(p, string.concat("§2 - §rSupporter: §a", player.getName(player)));
		msg.string(p, string.concat("§2 - §rYour message: §a", message));
		msg.prefix(player, prefix, "You take care of the ticket:");
		msg.string(player, string.concat("§2 - §rID: §a", string.number(ticket.getId(ticket))));
		msg.string(player, string.concat("§2 - §rPlayer: §a", p_name));
		msg.string(player, string.concat("§2 - §rMessage: §a", message));
		goto("wait");
	}
	if(arg0 == "finish") {
		if(size < 1 || size > 2) {
			msg.prefix(player, prefix, "/ticket finish [id]");
			goto("wait");
		}
		if(!isSupporter(player)) {
			msg.prefix(player, prefix, "You are not a supporter.");
			goto("wait");
		}
		if(size == 1) {
			if(ticket.getAmountFromSupporter(player) > 1) {
				msg.prefix(player, prefix, "You support more than one ticket.");
				goto("wait");
			}
			ticket = ticket.getFromSupporter(player);
			if(ticket == null) {
				msg.prefix(player, prefix, "You support no tickets.");
				goto("wait");
			}
		} else {
			ticketid = list.getIndex(args, 1);
			if(!isDouble(ticketid)) {
				msg.prefix(player, prefix, "Number expected.");
				goto("wait");
			}
			ticket = ticket.getFromID(ticketid);
			if(ticket == null) {
				msg.prefix(player, prefix, "Not an existing ticket.");
				goto("wait");
			}
		}
		if(!ticket.isSupporter(ticket, player)) {
			msg.prefix(player, prefix, "Another supporter supports this ticket.");
			goto("wait");
		}
		ticket.stop(ticket);
		name = player.getNameFromId(ticket.getHelpNeeder(ticket));
		msg.send(null, name, prefix, "Your ticket was finished.", false);
		msg.prefix(player, prefix, "You finished the ticket.");
		goto("wait");
	}
	if(arg0 == "release") {
		if(size < 1 || size > 2) {
			msg.prefix(player, prefix, "/ticket release [id]");
			goto("wait");
		}
		if(!isSupporter(player)) {
			msg.prefix(player, prefix, "You are not a supporter.");
			goto("wait");
		}
		if(size == 1) {
			if(ticket.getAmountFromSupporter(player) > 1) {
				msg.prefix(player, prefix, "You support more than one ticket.");
				goto("wait");
			}
			ticket = ticket.getFromSupporter(player);
			if(ticket == null) {
				msg.prefix(player, prefix, "You support no tickets.");
				goto("wait");
			}
		} else {
			ticketid = list.getIndex(args, 1);
			if(!isDouble(ticketid)) {
				msg.prefix(player, prefix, "Number expected.");
				goto("wait");
			}
			ticket = ticket.getFromID(ticketid);
			if(ticket == null) {
				msg.prefix(player, prefix, "Not an existing ticket.");
				goto("wait");
			}
		}
		if(!ticket.isSupporter(ticket, player)) {
			msg.prefix(player, prefix, "Another supporter supports this ticket.");
			goto("wait");
		}
		ticket.release(ticket, player);
		goto("wait");
	}
	if(arg0 == "report") {
		if(size < 1 || size > 2) {
			msg.prefix(player, prefix, "/ticket report [id]");
			goto("wait");
		}
		if(!isSupporter(player)) {
			msg.prefix(player, prefix, "You are not a supporter.");
			goto("wait");
		}
		if(size == 1) {
			if(ticket.getAmountFromSupporter(player) > 1) {
				msg.prefix(player, prefix, "You support more than one ticket.");
				goto("wait");
			}
			ticket = ticket.getFromSupporter(player);
			if(ticket == null) {
				msg.prefix(player, prefix, "You support no tickets.");
				goto("wait");
			}
		} else {
			ticketid = list.getIndex(args, 1);
			if(!isDouble(ticketid)) {
				msg.prefix(player, prefix, "Number expected.");
				goto("wait");
			}
			ticket = ticket.getFromID(ticketid);
			if(ticket == null) {
				msg.prefix(player, prefix, "Not an existing ticket.");
				goto("wait");
			}
		}
		if(!ticket.isSupporter(ticket, player)) {
			msg.prefix(player, prefix, "Another supporter supports this ticket.");
			goto("wait");
		}
		ticket.report(ticket, player);
		name = player.getNameFromId(ticket.getHelpNeeder(ticket));
		msg.send(null, name, prefix, "Your ticket got reported.", false);
		msg.prefix(player, prefix, "You reported the ticket.");
		goto("wait");
	}
	if(arg0 == "stop") {
		if(size < 1 || size > 2) {
			msg.prefix(player, prefix, "/ticket stop [id]");
			goto("wait");
		}
		if(size == 1) {
			if(ticket.getAmountFromHelpNeeder(player) > 1) {
				msg.prefix(player, prefix, "You have more than one ticket.");
				goto("wait");
			}
			ticket = ticket.getFromHelpNeeder(player);
			if(ticket == null) {
				msg.prefix(player, prefix, "You have no tickets.");
				goto("wait");
			}
		} else {
			ticketid = list.getIndex(args, 1);
			if(!isDouble(ticketid)) {
				msg.prefix(player, prefix, "Number expected.");
				goto("wait");
			}
			ticket = ticket.getFromID(ticketid);
			if(ticket == null) {
				msg.prefix(player, prefix, "Not an existing ticket.");
				goto("wait");
			}
			if(!hasTicketCreated(player, ticket)) {
				msg.prefix(player, prefix, "Not your ticket.");
				goto("wait");
			}
		}
		if(ticket.stop(ticket)) {
			msg.prefix(player, prefix, "Stopped your ticket.");
			supporter_id = ticket.getSupporter(ticket);
			if(supporter_id != null) {
				msg.send(null, player.getNameFromId(supporter_id), prefix, string.concat("The ticket from ", player.getName(player), " was stopped."), false);
			}
		}
		goto("wait");
	}
	if(arg0 == "new") {
		if(size < 2) {
			msg.prefix(player, prefix, "/ticket new <message>");
			goto("wait");
		}
		
		supporters = getAvailableSupporters();
		if(list.getSize(supporters) == 0) {
			msg.prefix(player, prefix, "There is no supporter available.");
			goto("wait");
		}
		message = string.concatList(args, " ", 1, size - 1);
		ticket = ticket.create(player, message);
		msg.prefix(player, prefix, string.concat("Ticket created (ID: ", string.number(ticket.getId(ticket)), ")."));
		informSuppsAboutNew(ticket);
		goto("wait");
	}
	goto("tickethelp");
}
goto("wait");

@player_logout
player_id = player.getId(player);
if(isSupporter(player)) {
	iter = list.iterator(tickets);
	while(hasNext(iter)) {
		ticket = next(iter);
		if(ticket.isSupporter(ticket, player)) {
			ticket.release(ticket, player);
		}
	}
}
for(i = 0; i < list.getSize(tickets); i++) {
	ticket = list.getIndex(tickets, i);
	if(ticket.isHelpNeeder(ticket, player)) {
		ticket.stop(ticket);
	}
}
goto("wait");

function ticket.getProcessing() {
	list = list.new();
	iter = list.iterator($tickets);
	while(hasNext(iter)) {
		ticket = next(iter);
		if(ticket.getSupporter(ticket) != null) {
			list.add(list, ticket);
		}
	}
	return list;
}

function ticket.getProcessingAmount() {
	return list.getSize(ticket.getProcessing());
}

function ticket.getOutstanding() {
	list = list.new();
	iter = list.iterator($tickets);
	while(hasNext(iter)) {
		ticket = next(iter);
		if(ticket.getSupporter(ticket) == null) {
			list.add(list, ticket);
		}
	}
	return list;
}

function ticket.getOutstandingAmount() {
	return list.getSize(ticket.getOutstanding());
}

function ticket.getNextOutstanding() {
	iter = list.iterator($tickets);
	while(hasNext(iter)) {
		t = next(iter);
		if(ticket.getSupporter(t) == null) {
			return t;
		}
	}
	return null;
}

function ticket.isSupporter(ticket, player) {
	return ticket.getSupporter(ticket) == player.getId(player);
}

function ticket.isHelpNeeder(ticket, player) {
	return ticket.getHelpNeeder(ticket) == player.getId(player);
}

function isSupporter(player) {
	return perm.has("isSupporter", player);
}

function getAvailableSupporters() {
	online = players.toList();
	supporters = list.new();
	for(i = 0; i < list.getSize(online); i++) {
		p = list.getIndex(online, i);
		if(isSupporter(p)) {
			list.add(supporters, p);
		}
	}
	return supporters;
}

function ticket.create(player, message) {
	$ticketcounter++;
	ticket = array.new(4);
	ticket[0] = player.getId(player);
	ticket[1] = message;
	ticket[3] = $ticketcounter;
	list.add($tickets, ticket);
	return ticket;
}

function ticket.release(ticket, supporter) {
	player_id = ticket.getHelpNeeder(ticket);
	name = player.getNameFromId(player_id);
	msg.send(null, name, $prefix, "Your ticket got released, so another supporter can take care of.", false);
	msg.prefix(supporter, $prefix, "You released the ticket for another supporter.");
	ticket.setSupporter(ticket, null);
	informSuppsAboutRelease(ticket, supporter);
}

function informSuppsAboutNew(ticket) {
	supporters = getAvailableSupporters();
	iter = list.iterator(supporters);
	while(hasNext(iter)) {
		p = next(iter);
		msg.prefix(p, $prefix, "New ticket:");
		msg.string(p, string.concat("§2 - §rID: §a", string.number(ticket.getId(ticket))));
		msg.string(p, string.concat("§2 - §rPlayer: §a", player.getNameFromId(ticket.getHelpNeeder(ticket))));
		msg.string(p, string.concat("§2 - §rMessage: §a", ticket.getMessage(ticket)));
		sound.spawnForPlayer(p, $pling_sound, $sound_category_ambient);
	}
}

function informSuppsAboutRelease(ticket, supporter) {
	supporters = getAvailableSupporters();
	iter = list.iterator(supporters);
	while(hasNext(iter)) {
		p = next(iter);
		msg.prefix(p, $prefix, "Ticket released:");
		msg.string(p, string.concat("§2 - §rID: §a", string.number(ticket.getId(ticket))));
		msg.string(p, string.concat("§2 - §rPlayer: §a", player.getNameFromId(ticket.getHelpNeeder(ticket))));
		msg.string(p, string.concat("§2 - §rEx-Supporter: §a", player.getName(supporter)));
		msg.string(p, string.concat("§2 - §rMessage: §a", ticket.getMessage(ticket)));
		sound.spawnForPlayer(p, $pling_sound, $sound_category_ambient);
	}
}

function ticket.report(ticket, supporter) {
	name = player.getNameFromId(ticket.getHelpNeeder(ticket));
	message = ticket.getMessage(ticket);
	supporter_name = player.getName(supporter);
	mail.send(supporter_name, "marvinius", string.concat("Ticket Report: ", name, " / ", message));
	ticket.stop(ticket);
}

function ticket.stop(ticket) {
	if(!list.contains($tickets, ticket)) {
		return false;
	}
	list.remove($tickets, ticket);
	return true;
}

function ticket.getHelpNeeder(ticket) {
	return ticket[0];
}

function ticket.getMessage(ticket) {
	return ticket[1];
}

function ticket.getSupporter(ticket) {
	return ticket[2];
}

function ticket.getId(ticket) {
	return ticket[3];
}

function ticket.setSupporter(ticket, player) {
	if(player == null) {
		ticket[2] = null;
	} else {
		ticket[2] = player.getId(player);
	}
}

function hasTicketCreated(player, ticket) {
	return player.getId(player) == ticket.getHelpNeeder(ticket);
}

function ticket.getFromID(ticket_id) {
	iter = list.iterator($tickets);
	while(hasNext(iter)) {
		t = next(iter);
		if(ticket.getId(t) == ticket_id) {
			return t;
		}
	}
	return null;
}

function ticket.getAmountFromSupporter(player) {
	c = 0;
	iter = list.iterator($tickets);
	while(hasNext(iter)) {
		t = next(iter);
		if(ticket.isSupporter(t, player)) {
			c++;
		}
	}
	return c;
}

function ticket.getFromSupporter(player) {
	iter = list.iterator($tickets);
	while(hasNext(iter)) {
		t = next(iter);
		if(ticket.isSupporter(t, player)) {
			return t;
		}
	}
	return null;
}

function ticket.getAmountFromHelpNeeder(player) {
	c = 0;
	iter = list.iterator($tickets);
	while(hasNext(iter)) {
		t = next(iter);
		if(ticket.isHelpNeeder(t, player)) {
			c++;
		}
	}
	return c;
}

function ticket.getFromHelpNeeder(player) {
	iter = list.iterator($tickets);
	while(hasNext(iter)) {
		t = next(iter);
		if(ticket.isHelpNeeder(t, player)) {
			return t;
		}
	}
	return null;
}